We will help you with any problem of your WoltLab installation, even if it is not one of our products.
You have a problem with your WoltLab installation? You only get one error message and don't know how to solve it? No problem! We are happy to help you. For us it is completely irrelevant whether you caused the problem yourself or a plugin causes a problem. Thanks to our many years of experience, we can fix most errors without data loss and get your community back online as quickly as possible. This service is aimed at customers who need quick help for critical problems outside our support conditions. Should you have problems with one of our products, we are of course available to you free of charge in the support forum.
We guarantee you a satisfactory solution: Should we not be able to delete the error, you will immediately receive your full money back! The work will be carried out within 4 days of placing the order.
This service includes the following services:
- Error analysis
- Correction of the cause of the error in the following areas
- Server error (if root has access to the server)
- WCF / WSC Installation
- Final quality assurance measures
Additional services subject to a charge
- Express surcharge for premature execution within 24 hours on order
- Surcharge for more extensive troubleshooting: Price after arrangement (withdrawal from the complete order possible)